TESTIMONY OF ISRAELI PASSENGERS FLYING IN TURKISH AIRLINES AT ISTAMBUL AIRPORT
Shalom , we had a stop in Istanbul from Tel Aviv to Malaga ….we were 3 adults and 2 of us had pets one in the plane and 2 with us on the cabine . We arrived on time for the connection to Malaga when they let my aunt go on in the next flight and my mom there and me they stoped us for no apparent reason , then when my aunt realized she had to flight alone she gave to the stewardess my mom,s Israeli passport to make sure she could go on in the next flight ….. they promised her she will get it back on hand …. now they completely stopped us for 24 hours there make the worst of it telling us they have the power to keep us as long as they wish (and this was only Turkish airlines employers ) I went with my mom to the lost and found they never wanted to help telling they never had anything I should go to the police …. tried to find the police station inside the airport they said to go outside behind the the parking lot …. tried every thing couldn’t find any help …. to make it shorter my mom is missing her Israeli passeport since we are here we do not know we’re to turn to…. we are in Malaga now please help us seeing you in Gibraltar it seems to be the closer place to go
This happened on November 27 we stayed 24 hours more in Istanbul for no good reason and we left with no chances to bring the passeport in our hand . And Turkish airline did all the problems !!!! Every thing was planned right just their incompetence and hate against israel made this a night mare !!!
here is the story I send to the turkish airline…:
||10:27 AM (13 hours ago)|
First of all thank you for your concern , now here is what happened at the Istambul airport :
We began our trip 3 aldults from Tel Aviv to Malaga ….. Claire …… , Camille …., and me . I have a little dog 4,5 kg with me in the cabine and my mom Camille with one of my cats in a bag for the cabine my other cat is inside the cargo ( his wait is too big for the cabin ) now we get ON TIME at the next flight for Malaga ( just on time but we are on time with every other passagers ) my aunt ,Claire …. carries my mom Israeli passeport with hers ( my mom is 79 years old ) we are at the gate with every body to get in and then one of the stewardess stop me and my mom to wait my aunt is already inside the bus to get into the plane…. ( she carries with her my mom’m passeport ) the stewardess is rude and she actualy tells me she can stop me from flying that I didn’t registered my animals that there is no signs I payed for them …and so on and on and on….. she doesn’t want me to travel only one animal can not the second !!!!!! then its impossible to get in our flight and my aunt is gone….. now a steward comes and tell us my mom passeport is at the lost and found in the airport because they said we lost it ( NOT TRUE ) My cat in the cargo is back on the ground and I have to pick him up …… in the mean time my aunt gave the passeport to a Turkish airline steward to be giving back to us in hand they told her no problems of course we will get it back
at the airport they tell me to go to VAT and lost and found witch I did and ask …. I had a man who doesn’t speak english then someone else comes he speak a little english I explain they have my mom’s passeport they do not care ! they send me somewhere else I got there they send me back to the same office lost and found …. the same scenario absolutely hatred towards me I am not in their interest to help he actually ask me if I do speak Turkish because I ask him if he speak french maybe ? it looks like no one is trying to help or understand our real concern ! I am crying my mom is desperate and no one seems to care the opposite they look very happy of our bad situation ! then I gave up we have to find another plane to continue the trip to Malaga …. very hard also not every one speaks english ….. they finally find us a hotel ( we already are in the middle of the afternoon ) we got to the Novotel were we got the best treatment for us and my animals ! (2 cats and a dog ) a real nightmare !!!!!! then in the morning at the desk of Turkish airlines AGAIN we have to fight the same problem with the personal they do not want us to board !!!!! with my animals !!!!!!! she said the same threat I am not going to flight if she decide too !!!!!!!! I have to stop crying and may be MAYBE she will take care of me !!!!!!! are you JOCKING !!!!!??????? can not explain how HORRIBLE the situation became !then one of my cats has to go under with no protections just his cabine bag …. not sure he will get safe inside the cargo ….. My mom doesn’t have her Israeli passeport back( lucky she does have a french passeport ! ) my animals are in terrible stress and I do not know if I will ever leave this airport to go back home in Malaga !!!!!!!!!!!!!! sorry but this experience had turn to a very bad story for a bad movie to be told to the world !!!!!!! I am myself working in the movie industry !My mom has to go back in Israel on the 19th of December alone very scarred she doesn’t speaks english but french …… this is out of this world story turned from bad to worst ! let me know how we could have my mom’s passport back on hand !!!!! it is a very serious issue !!!!!! I am waiting for your answer before I’ll go to other ways to solve this terrible problem that your company got us to.